Refund policy

Refund policy

Refund Policy for IcyLumiere

Effective Date: July 2, 2025

Thank you for shopping with IcyLumiere. We value your support and want to make sure you’re aware of our refund and cancellation policies before placing an order. Please read the following carefully.

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All Sales Are Final

Due to the nature of our products, we do not offer refunds, returns, or exchanges. All sales are final once an order has been fulfilled.

We encourage all customers to review product descriptions, sizes, and details carefully before placing an order.

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Order Issues & Mistakes

If we made an error in fulfilling your order (e.g., incorrect item or quantity), we sincerely apologize. In such cases:

• Store credit will be issued for the mistake

• Credit will be sent to the email associated with your customer account

• Please notify us as soon as possible so we can make it right

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Order Cancellations

If you need to cancel your order, the following conditions apply:

• You must email us within 24 hours of placing your order at shop.icylumiere@gmail.com

• Cancellations made within this window will be charged a cancellation fee

• After 24 hours, we cannot cancel your order, as fulfillment will have already begun

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International Orders & Customs Fees

For international orders (outside the U.S.):

• You, the customer, are responsible for any customs duties or import fees imposed by your country

• If you decline or are unable to pay the customs fee and the package is returned to us, a partial refund may be issued (shipping fees are non-refundable)

• If the package is lost, refused, or abandoned due to non-payment of customs fees, we cannot issue a refund

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Contact Us

If you have questions about your order, please contact us at:

📧 shop.icylumiere@gmail.com

We aim to respond within 1–2 business days.