Shipping Policy
Shipping Policy
Effective Date: July 2, 2025
Shop Name: IcyLumiere
Website: www.icylumiere.com
Thank you for shopping with IcyLumiere! Please read our Shipping Policy carefully before placing your order. By completing your purchase, you agree to the terms outlined below.
⸻
Shipping & Delivery Times
Once your order is shipped, we have no control over delivery times. Estimated delivery windows are provided by the carrier and may vary due to weather, carrier delays, or customs processing.
⸻
Responsibility After Shipment
Once your package is in the hands of the shipping carrier, IcyLumiere is no longer responsible for your package. This includes:
• Lost packages
• Stolen packages
• Delayed packages
We are unable to offer refunds, returns, or exchanges for these circumstances.
If your package is marked as delivered but you did not receive it, please contact the shipping carrier directly.
⸻
Returned to Sender
If a package is returned to us due to an address error, non-pickup, or other delivery failure:
• You may be eligible for a partial refund for the items
• Shipping costs are non-refundable
• We can only re-ship at your expense if you choose to place a new order
⸻
International Shipping & Customs
For customers outside of the United States:
• You are responsible for any customs duties, import taxes, or border fees charged by your country
• We cannot refund or reimburse these charges
• If a package is abandoned, refused, or lost due to unpaid customs fees, no refund will be issued
• A partial refund may be issued only if the package is returned to us
⸻
Exceptions
The only exception to the above policies is if IcyLumiere has made a mistake in shipping your order, such as:
• Incorrect item(s) sent
• Incorrect address used (if customer provided correct details)
If we are at fault, we will work with you to resolve the issue.
⸻
Contact Us
If you have questions about your shipment, please contact us at:
📧 shop.icylumiere@gmail.com
Please allow 1–2 business days for a response.